Terms of Service

You must be at least 18 years old and have legal authority to bind the business or organization on whose behalf you sign up. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately at info@theateamwash.com of any unauthorized access. You may invite team members and assign roles (e.g., manager, worker); each user must comply with these Terms and you remain responsible for their actions.

• Paid plans are billed in advance on a recurring basis (monthly or annually) at the prices listed at sign-up.
• Fees are non-refundable except where required by applicable law. Cancellations take effect at the end of the current billing period; you retain access through that period.
• We may change pricing or plan features with at least 30 days' prior notice via email or in-app notice. Continued use after the effective date constitutes acceptance.
• If a payment fails, we may suspend the Service until the balance is cured and may terminate the account if non-payment persists.
• Taxes (sales, VAT, GST, etc.) are your responsibility unless we are legally required to collect them.

You agree not to, and not to permit any user to:

• Use the Service for unlawful, harassing, defamatory, or fraudulent activity;
• Send unsolicited commercial messages in violation of CAN-SPAM, TCPA, CASL, GDPR, or similar laws;
• Send marketing SMS or calls without proper consent from the recipient;
• Use the referral partnership features to spam, harass, or solicit businesses that have not agreed to partner;
• Misrepresent your business identity, specialties, or service area in your profile;
• Reverse engineer, decompile, scrape, or attempt to derive source code;
• Resell, sublicense, or white-label the Service without written permission;
• Upload malware, attempt to gain unauthorized access, or interfere with other customers' use;
• Use the Service to store or transmit regulated data we do not support (e.g., PCI cardholder data outside our payment processor, PHI under HIPAA, classified information);
• Infringe any third-party intellectual property, privacy, or other rights.

We may investigate suspected violations and may suspend or terminate accounts that violate this section without prior notice when necessary to protect the Service or other users.

You retain ownership of all data you and your users submit to the Service ("Customer Data"), including customer records, photos, quotes, jobs, invoices, messages, documents, time entries, and team information. You grant Alpha+ a limited, worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Data solely as necessary to (a) provide and maintain the Service, (b) prevent or address technical or security issues, (c) comply with legal obligations, and (d) improve the Service in aggregated or anonymized form that does not identify you or your customers. When you choose to connect with a referral partner, you authorize us to share your public business profile information (name, contact details, specialties, and keywords) with that partner. We will not sell Customer Data and will not use it to train third-party AI models without your consent. See our Privacy Policy for full details.

You are solely responsible for ensuring that any contact you message through the Service (your customers, leads, or prospects) has provided the consent required by law for the type of message sent. You will honor opt-out and unsubscribe requests promptly. Alpha+ may suspend messaging features for accounts that generate excessive spam complaints or that violate carrier or provider rules. In-app notifications (including partnership requests and alerts) may be sent to you and your team as part of the Service.

The Service includes features that allow you to discover, request, and manage referral partnerships with other businesses. By sending a partnership request, you authorize us to share your public business profile information with the requested business. Partnerships are mutual — both businesses must accept before partner contact details and profile information are fully shared. You are responsible for the accuracy of your business profile and for your interactions with partners. Alpha+ does not guarantee the quality, reliability, or legality of any partner business and is not liable for disputes arising between partners. You may disconnect a partnership at any time from your account settings.

The Service integrates with third-party providers (e.g., Stripe for payments, email and SMS delivery providers, mapping providers). Your use of those integrations is also subject to the third party's own terms. We are not responsible for third-party services or for damages arising from their use.

We aim for high uptime but do not guarantee uninterrupted or error-free service. We may perform scheduled maintenance and will give reasonable notice when feasible. We may add, modify, or discontinue features at any time. We will give reasonable advance notice of material adverse changes to features included in your paid plan.

We may suspend or terminate your account if you (i) materially breach these Terms, (ii) fail to pay fees when due, (iii) create legal, security, or operational risk, or (iv) we are required to do so by law. You may cancel at any time from your account settings. On termination, your right to use the Service ends immediately. We will make Customer Data available for export for at least 30 days after termination (unless termination is for material breach), after which we may permanently delete it.

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE. ALPHA+ DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALPHA+ AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO ALPHA+ IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU IN FULL.

You will defend, indemnify, and hold harmless Alpha+ from any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to (i) your or your users' use of the Service, (ii) Customer Data, (iii) messages you send through the Service, or (iv) your violation of these Terms or any applicable law.

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. Any dispute that cannot be resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Florida, United States. YOU AND ALPHA+ EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION. You may opt out of this arbitration clause by emailing info@theateamwash.com within 30 days of first acceptance. Nothing in this section prevents either party from seeking injunctive relief in court for intellectual-property or confidentiality matters.

We may update these Terms from time to time. We will post the new version in the app with an updated version number and effective date, and for material changes will notify you by email or in-app banner. Continued use after the effective date constitutes acceptance of the updated Terms. The current version is 2026-06-23.

• These Terms, together with the Privacy Policy and any order forms, constitute the entire agreement.
• If any provision is held unenforceable, the remaining provisions remain in effect.
• Failure to enforce a provision is not a waiver.
• You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Notices to you may be sent to the email on your account; notices to Alpha+ must be sent to info@theateamwash.com.

Questions about these Terms? Email info@theateamwash.com.